Policies

Cancellation & Refund Policy

At Homeland Stay, we understand that plans may change. Below are our cancellation guidelines designed to ensure a smooth experience for all our guests.

• 30 Days or More Before Check-in: 100% Refund. Of the booking amount, less a ₹500 admin fee. Processed within 7–10 business days.
• 15 to 29 Days Before Check-in: 50% Refund. Of the booking amount, less a ₹500 admin fee. The remaining 50% is retained as a cancellation fee.
• 14 Days or Less, or No-Show: No Refund. The full booking amount will be forfeited.

Requesting Changes

To cancel your reservation, please notify us in writing by emailing us at the address on our Contact page. The cancellation will take effect on the date we receive your written notification.

To adjust your dates, please contact us directly — all changes are subject to availability. If a simple modification is not possible, we may treat your request as a cancellation of the original booking (subject to the fees above) and create a new booking at current rates.

Check-In/Out & No-Shows

• Early check-in or late check-out requests are subject to availability and may incur additional costs.
• If you check out early or reduce your reservation period after arrival, no refund will be considered.
• If you do not arrive on the check-in date and have not cancelled in advance or intimated us, it is considered a No-Show. The entire booking will be cancelled, and no refund will be issued.

Refund Processing Time

All eligible refunds will be processed within 7–10 business days to the original form of payment.

Note: This policy applies exclusively to bookings made directly with Homeland Stay. If your reservation was made through an agent or third-party platform (e.g. Booking.com, Airbnb), their respective cancellation and refund policies apply — please contact your booking provider directly for assistance.